Traffic is healthy but enquiries or sales are low.
Website UX Audit: Find What Frustrates Your Visitors
Evidence-based review of where people struggle, hesitate or leave, with fixes ranked by impact.
- Work directly with the specialist who runs your campaigns
- 15+ years in the field and 1,000+ campaigns optimised
- Month-to-month terms and plain-English reporting
Independent, hands-on and accountable. No account-manager hand-offs, no junior staff learning on your budget.
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What do you need?
★★★★★“Very knowledgeable across multiple platforms. Was also very flexible to reschedule appointments. Got the job done on time. Highly recommend, you will not be disappointed.”
★★★★★“Absolutely amazing! I'm incredibly impressed with the service and the finished product that Arsh provided—well beyond my expectations. I will definitely be using his services again!”
★★★★★“Demonstrates deep knowledge with Google Ads, and presents like a true professional”
Understand why visitors don't take the next step
Analytics tells you where visitors drop off; a UX audit helps explain why. I combine session recordings, heatmaps, analytics and heuristic review of key journeys such as booking, checkout or enquiry. The result is a clear, ranked list of improvements, not a vague set of opinions about the design.
Navigation labels make sense to you, but not to customers.
Mobile users abandon forms and checkouts at a higher rate.
What my Website UX Audits service includes
Analytics funnel review
I find the steps where most visitors leave.
Session recording analysis
Watching real behaviour reveals confusion and friction.
Heuristic evaluation
Pages are assessed against established usability principles.
Mobile usability check
I test key tasks on real devices.
Accessibility spot check
Contrast, keyboard use and labelling issues are flagged.
Prioritised recommendations
Each fix is rated by effort and expected impact.
Why work with hands-on specialists for Website UX Audits?
Most agencies pass your account between several people. With Synergy Digital Hub, you deal directly with the two specialists doing the work, with 25+ years of combined experience across 1,000+ businesses.
Typical agency
Big promises. Thin bench.Who does the work
Junior account managers handle your account
Reporting
Long reports full of numbers that do not matter
Approach
Set-and-forget management
Execution
Platform automation trusted without checking
Accountability
Clicks and impressions focus
Synergy Digital Hub
Two specialists. 1,000+ businesses.Who does the work
You work directly with the two specialists doing the work
Experience
25+ years of combined experience across 1,000+ businesses
Reporting
Plain-English reports on leads and revenue
Approach
Hands-on optimisation with tested changes
Accountability
Judged on qualified enquiries and sales
In-house hire
Good intentions. Real constraints.Who does the work
One or two generalists covering every channel
Reporting
Manual work across disconnected tools
Approach
Limited time for daily optimisation
Execution
Few outside benchmarks to learn from
Accountability
Hard to benchmark without external data
Talk to a specialist about Website UX Audits
Tell me what you want Website UX Audits to achieve and I will suggest where to start.
How I approach Website UX Audits
I agree on two or three key journeys, collect evidence for a short period and present findings with annotated screenshots.
How I measure results
I re-measure the same funnel steps after fixes to see whether completion rates improve.
Website UX Audits questions answered
Do you need a lot of traffic for this?
Moderate traffic is enough for qualitative insights. Statistical tests need more.
Will you redesign my site?
Not necessarily. Many issues can be fixed with targeted changes.
Can you do user testing?
Yes. Short moderated sessions with representative users can be added.
Ready to improve your website ux audits?
Share your goals and current setup, and I will reply with practical next steps for website ux audits. You can also contact me directly.